Fraud and dispute management
Reduce losses with practical fraud controls, dispute workflows, and operational playbooks.
Typical call: 25 minutes.
- Risk signal assessment
- Rule and model updates
- Dispute workflow design
- Chargeback response playbooks
- Monitoring and escalation map
What you will get
A practical risk program that protects approval rates and margins.
1. Risk signal diagnosis
A clear view of fraud patterns, dispute drivers, and approval tradeoffs.
2. Rule and model tuning
Updated rules, thresholds, and provider settings aligned to your risk appetite.
3. Dispute workflow ownership
Clear ownership, response templates, and timing to improve win rates.
4. Chargeback response playbooks
A standardized response process across issuers and schemes.
5. Monitoring and escalation
Dashboards and escalation paths so risk issues are caught early.
How the engagement works
A focused sprint that balances loss reduction and approval rates.
Week 1. Risk baseline
Review fraud, chargeback, and dispute data to identify the highest impact issues.
Week 2. Rule and tooling updates
Tune rules, thresholds, and workflow routing across tools and providers.
Week 3. Dispute workflow redesign
Define evidence requirements, response templates, and ownership paths.
Week 4. Handoff and monitoring
Deliver dashboards and an escalation model to keep risk controlled.
Example outcomes
Typical improvements from the engagement.
- Lower chargeback rates without harming approval rates.
- Clear ownership for disputes and faster resolution cycles.
- Improved fraud detection with fewer false positives.
- Operational visibility into risk trends and escalations.
What we need from you
A short checklist to keep the work efficient.
- Fraud, dispute, and chargeback data for the last six months.
- Current tooling setup and rule logic.
- Approval rate targets and risk tolerance.
- Current dispute workflows and response ownership.