Subscription payments
Improve retention and revenue with recurring billing, smart dunning, and cleaner payment flows.
Typical call: 25 minutes.
- Billing architecture review
- Dunning and retry strategy
- Lifecycle metrics baseline
- Failing payment playbooks
- Optimization backlog
What you will get
A recurring revenue system that improves recovery and reduces churn.
1. Billing architecture assessment
A review of billing flows, proration logic, retries, and payment method coverage.
2. Dunning and retry plan
A strategy for timing, messaging, and payment method updates that improves recovery.
3. Lifecycle metrics
Baseline churn, recovery, and approval metrics with clear ownership.
4. Failed payment playbooks
Operational steps for retries, outreach, and customer recovery paths.
5. Optimization backlog
A prioritized list of improvements tied to retention and revenue impact.
How the engagement works
A structured sprint to diagnose issues and improve recovery.
Week 1. Billing audit
Review billing flows, failure rates, and payment method performance.
Week 2. Dunning strategy
Define retry schedules, messaging, and operational responsibilities.
Week 3. Experiment design
Plan experiments across payment methods, authentications, and retries.
Week 4. Handoff and rollout
Deliver playbooks and a prioritized backlog for implementation.
Example outcomes
Results teams typically unlock.
- Higher recovery rates with clearer retry and messaging sequences.
- Lower involuntary churn through better payment method coverage.
- Fewer payment failures via smarter routing and authentication.
- Improved LTV visibility with consistent lifecycle metrics.
What we need from you
A short checklist to keep the sprint efficient.
- Current billing stack and dunning workflow.
- Failure and churn metrics by payment method and issuer.
- Customer lifecycle segmentation and plan details.
- Current retry and authentication settings.